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Most Asked Questions In The casino:
Q1: How to log in after installing the casino?
To log in, open the app and enter your registered mobile number. Verify the One-Time Password (OTP) sent to your number, which will securely log you in. This eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To start, ensure your internet connection is stable and strong. If you still encounter issues, wait for the OTP to be sent, and if you don't receive it within the allotted time, you can seek assistance from the app's live chat support system.
Q3: What should I do if I am not able to log in with my old number?
To resolve the issue, try logging in with the active number. If the number has changed, send your KYC details to customer support through email to assist in transferring your account.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Once uninstalled, download the latest version of the app, and then you can log in and play smoothly. This should allow you to access the updated app without any problems.
Most Asked Questions Related To Withdraw In The casino:
Q1: What is the minimum withdrawal amount in the casino?
In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are only allowed for the money earned from gaming, not the bonus amount. This means users can access their hard-earned winnings but not the extra rewards they receive.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that you have completed and submitted all required Know Your Customer (KYC) details within the app. This includes saving your Aadhaar card, UPI information, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's services are generally fast and stable, allowing the process to take anywhere from 30 minutes to 3 hours. However, occasional payment delays can occur, requiring a wait of up to 24 hours. This delay in payment is a notable exception to the app's otherwise efficient processing.
Q4: Why is the bonus balance not being withdrawn?
The bonus money can only be used for gaming purposes and cannot be withdrawn by anyone but the account holder. Any winnings earned while playing with the bonus amount can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, first check your transaction history in the settings. If your withdrawal request doesn't appear there, don't worry, the funds should be added to your wallet account within 24 hours. If you experience further issues, contact their care centre for assistance.