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Most Asked Questions In The casino theatre:
Q1: How to log in after installing the casino theatre?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to securely log in, eliminating the need for a password or email. This convenient method allows for easy access to your account.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection and wait for a strong signal. If you're unable to receive the OTP, you can try again by clicking on send OTP. If the issue persists, you can contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with the same active phone number. If your number has changed, please send your updated KYC details to our customer support team via email to facilitate a smooth account transfer. This will help resolve any issues and ensure a seamless experience.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the problematic app from your device. Once uninstalled, download the latest version of the app from the store. This should allow you to log in and enjoy the updated app without any issues.
Most Asked Questions Related To Withdraw In The casino theatre:
Q1: What is the minimum withdrawal amount in the casino theatre?
In this app, you can withdraw a minimum of Rs. 100, which is higher than other apps. However, you cannot withdraw bonus money collected, only the earnings from gaming. Withdrawn amounts are limited to the money earned through gaming, not bonuses.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, you need to complete and submit your KYC details within this app. This includes saving your Aadhar card, UPI account, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services contribute to a processing time of 30 minutes to 3 hours. However, payment delays can occur, requiring users to wait up to 24 hours. This delay may impact the overall processing time, extending it beyond the initial 3-hour estimate.
Q4: Why is the bonus balance not being withdrawn?
The bonus earnings can only be used for gaming purposes and cannot be withdrawn. Any winnings earned from games played with the bonus amount are available for withdrawal. This means you can take out the money won, but not the bonus itself.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to ensure your withdrawal request is being processed. If your funds are not added to your wallet account within 24 hours, you can contact their care centre for assistance.