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Most Asked Questions In The casino theatre:
Q1: How to log in after installing the casino theatre?
To log in, open the app and enter your registered mobile number. You'll then receive an OTP (One-Time Password) to verify your identity. Once verified, you can log in without needing a password or email.
Q2: What should I do if I am not getting OTP?
To proceed, first check your internet connection for a strong signal, then click on the "send OTP" option and wait. If you don't receive the OTP within the allotted time, you can seek assistance through the app's live chat support system.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, use the same active phone number. If your number has changed, send your updated KYC (Know Your Customer) details to our customer support team via email to assist with account transfer. This will help complete the account shift process.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version from the app store. Once installed, you can log in and enjoy the updated app. This should fix any problems and allow you to play smoothly.
Most Asked Questions Related To Withdraw In The casino theatre:
Q1: What is the minimum withdrawal amount in the casino theatre?
In this app, users can withdraw a minimum amount of Rs. 100, which is higher compared to other apps. Withdrawals can only be made from earned gaming money, not from bonus amounts collected. This means users cannot withdraw their bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit all KYC details in this app, which includes saving your Aadhaar card, UPI information, and bank details. This will ensure a smooth and secure process. Your cooperation in providing these details is greatly appreciated.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process within 30 minutes to 3 hours. However, payment delays can occur, resulting in a wait of up to 24 hours in some cases. This delay is an exception to the otherwise efficient process facilitated by the app.
Q4: Why is the bonus balance not being withdrawn?
The bonus money can only be used for gaming purposes and cannot be withdrawn by anyone else. It is intended for in-game use, and any winnings earned while playing with the bonus can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see if your withdrawal request is failing. If it's failing, don't worry, as the money will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.