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Most Asked Questions In The hello rummy:
Q1: How to log in after installing the hello rummy?
To log in, open the app and enter your registered mobile number to receive an OTP (One-Time Password). Verify the OTP to complete the login process. This method allows you to log in without needing a password or email.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection for a strong signal. If you still encounter issues, wait for the OTP to be sent and, if necessary, contact the app's support system through live chat.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with your active phone number. If you've changed numbers, provide your updated KYC (Know Your Customer) details to the customer support team via email to facilitate the account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once the download is complete, you can log in and enjoy the updated app. This should allow you to play without any further problems.
Most Asked Questions Related To Withdraw In The hello rummy:
Q1: What is the minimum withdrawal amount in the hello rummy?
In this app, you can withdraw a minimum of Rs. 100, which is higher than other similar apps. However, bonus amounts cannot be withdrawn. You can only withdraw earnings from gaming activities, not bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure all your Know Your Customer (KYC) details are completed and submitted through the app. This includes linking your Aadhaar card, adding UPI, and saving all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically process transactions within 30 minutes to 3 hours. However, payment delays can occur, causing users to wait up to 24 hours for their transactions to be completed. This delay is an occasional issue, not a standard processing time.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings earned from gaming with the bonus amount can be withdrawn. This means the bonus itself is non-withdrawable, but winnings from it are withdrawable.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, go to your settings and check your transaction history to see if your withdrawal request is failing. If it's failing, don't worry, as the money will be added to your wallet account within 24 hours. If it still doesn't happen, contact their care centre for assistance.