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Most Asked Questions In The lucky star casino:
Q1: How to log in after installing the lucky star casino?
To log in, open the app and enter your registered mobile number. You will then receive and need to verify a One-Time Password (OTP) to complete the login process. This eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection for a strong signal and wait until you receive a proper connection. Click on "send OTP" and wait for the time allotted to receive the one-time password. If you don't receive the OTP, use the app's support system for assistance through live chat.
Q3: What should I do if I am not able to log in with my old number?
Try to log in with your active phone number to avoid any issues. If your number has changed, send your updated KYC (Know Your Customer) details to the customer support system via email to facilitate the account transfer. This will help shift your account to the new phone number.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Then, download the latest version of the app and you'll be able to log in and play without any problems. This update should provide a smoother gaming experience.
Most Asked Questions Related To Withdraw In The lucky star casino:
Q1: What is the minimum withdrawal amount in the lucky star casino?
In this app, the minimum withdrawal amount is Rs. 100, which is higher than other apps. You can only withdraw the money earned from gaming, and not the bonus amount collected. This means you can cash out your genuine gaming earnings, but not any bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit all required KYC details in the app, which includes saving your Aadhaar card, UPI information, and bank details. This ensures a smooth and secure experience. Completing these steps is essential for the app's functionality and verification purposes.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's services are designed to be fast and stable, allowing the process to typically take anywhere from 30 minutes to 3 hours. However, in some cases, payment delays can occur, requiring a wait of up to 24 hours. This delay can extend the overall processing time beyond the initial estimated timeframe.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings earned from playing with the bonus amount can be withdrawn. The bonus funds themselves remain separate and cannot be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings. If your withdrawal request is pending, the money will be added to your wallet account within 24 hours. If this doesn't happen, contact their care centre for assistance.