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Most Asked Questions In The new rummy:
Q1: How to log in after installing the new rummy?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to securely access the account. This method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To resolve the issue, first ensure your internet connection is stable and strong. If you still encounter difficulties, wait for the OTP to be sent after clicking "send OTP" and check again. If the issue persists, you can reach out to the app's support system via live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in, try using the same active phone number. If your number has changed, send your updated KYC (Know Your Customer) details to the customer support via email to facilitate account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. This will allow you to log in and play the newly updated app without any problems. Once updated, you can easily access and enjoy the app.
Most Asked Questions Related To Withdraw In The new rummy:
Q1: What is the minimum withdrawal amount in the new rummy?
In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are only allowed for earnings from gaming, and bonus amounts cannot be withdrawn. This means users can access their earned gaming rewards but cannot claim bonus incentives.
Q2: Is it necessary to do KYC for withdrawal?
You are required to complete and submit your KYC details through this app, which should include your Aadhaar card, UPI information, and all relevant bank details. This will ensure that your information is up-to-date and securely stored. Please save all necessary details within the app to facilitate a smooth experience.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's services are generally fast and stable, allowing the process to take anywhere from 30 minutes to 3 hours. However, payment delays can occur, potentially extending the wait time to up to 24 hours. This variability may affect the overall processing time.
Q4: Why is the bonus balance not being withdrawn?
The bonus earnings can only be used for gaming purposes and cannot be withdrawn. Any winnings from games played with the bonus amount are available for withdrawal.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings. If your withdrawal request fails there, the funds will typically be added to your wallet account within 24 hours. If you still encounter problems, you can reach out to their customer care centre for assistance.