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Most Asked Questions In The new rummy:
Q1: How to log in after installing the new rummy?
To log in, open the app and enter your registered mobile number, then verify the one-time password (OTP) sent to it. This will securely log you in, eliminating the need for a password or email login. You can now easily access the app using this convenient mobile number verification method.
Q2: What should I do if I am not getting OTP?
To initiate the process, ensure a strong internet connection is established and wait for a stable signal. After clicking "send OTP", wait for the allotted time for the code to arrive. If you don't receive the OTP, you can reach out to the app's support system via live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in, use the same active phone number. If the number has changed, send your updated KYC details to customer support via email to facilitate account transfer. This will help resolve any issues with your account.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Then, download the latest version of the app, which should resolve any compatibility problems. This will allow you to log in and play the updated app without any further issues.
Most Asked Questions Related To Withdraw In The new rummy:
Q1: What is the minimum withdrawal amount in the new rummy?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are only allowed for earned gaming funds, not bonus rewards. This means you can only withdraw money that you've earned through gaming activities.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, you must complete and submit your KYC (Know Your Customer) details within this app, which includes saving your Aadhar card, UPI information, and all relevant bank details. Ensuring the accuracy and completeness of this information is crucial for the onboarding process. Please ensure all required details are updated and saved correctly within the app.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process within 30 minutes to 3 hours. However, delays in payment processing can occur, causing users to wait up to 24 hours. This delay in payment is an occasional exception to the otherwise efficient experience.
Q4: Why is the bonus balance not being withdrawn?
You can only use the bonus earnings for gaming purposes and cannot withdraw them. The bonus funds can be withdrawn separately from the winnings earned by playing games with the bonus amount.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see if there's a problem with your withdrawal request. If it fails, don't worry, the funds will be added to your wallet account within 24 hours. If you still have trouble, you can contact their customer care centre for assistance.