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Most Asked Questions In The online casino:
Q1: How to log in after installing the online casino?
To log in, open the app and enter your registered mobile number. Verify the One-Time Password (OTP) sent to your mobile number, and you'll be logged in. This secure method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To begin, check your internet connection for a strong signal. If you're unable to receive the OTP after clicking "send", wait for the allotted time to pass before contacting the app's support system through live chat.
Q3: What should I do if I am not able to log in with my old number?
To log in, try using the active number associated with your account. If you've changed numbers, submit your correct right KYC details to customer support via email to facilitate a smooth account transfer. This will enable you to access your account.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. This should allow you to log in and play the updated app with ease. Once updated, you can continue playing without any problems.
Most Asked Questions Related To Withdraw In The online casino:
Q1: What is the minimum withdrawal amount in the online casino?
In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal threshold compared to other apps. However, not all earned funds are eligible for withdrawal, with bonus money being excluded. Only earnings from gaming activities can be withdrawn, not bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that you have completed and submitted all required KYC (Know Your Customer) details in the app. This includes saving your Aadhaar card, UPI (Unified Payments Interface) information, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process within 3 hours, but can sometimes take as little as 30 minutes. However, payment delays may occur, requiring users to wait up to 24 hours. This delay is an exception to the usual efficient processing time provided by the app.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming and cannot be withdrawn. Any winnings earned from playing with the bonus amount can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings and wait up to 24 hours for the funds to be added to your wallet account. If the issue persists, you can contact their care centre for assistance.