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Most Asked Questions In The winmatch:
Q1: How to log in after installing the winmatch?
To log in, open the app and enter your registered mobile number. Verify the OTP received, and you will be logged in without needing a password or email. This convenient method allows easy login access.
Q2: What should I do if I am not getting OTP?
To start, check your internet connection for a strong signal. If you don't receive the OTP after clicking "send," wait for the designated time to pass before seeking assistance through the app's live chat support.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with your active phone number. If the number has changed, submit your updated KYC (Know Your Customer) details via email to the customer support system to facilitate account transfer. This will help resolve any login issues and update your account information.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once installed, you should be able to log in and enjoy the updated app without problems. This will ensure you have the most recent features and functionality.
Most Asked Questions Related To Withdraw In The winmatch:
Q1: What is the minimum withdrawal amount in the winmatch?
In this app, users can withdraw a minimum of Rs. 100, which is a higher minimum withdrawal amount compared to other apps. Withdrawals are only allowed for money earned from gaming, not from bonus collections. This limits users to withdrawing earnings from gameplay, excluding bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that your Know Your Customer (KYC) details are complete and submitted through this app, including your Aadhar card, UPI information, and bank details. This information is crucial for the successful completion of the process. Saving these details will facilitate a smoother experience.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services enable the process to be completed within 30 minutes to 3 hours. However, occasional payment delays may require waiting up to 24 hours. This can be a drawback for users relying on timely transactions.
Q4: Why is the bonus balance not being withdrawn?
The bonus earnings can only be used within the gaming platform and cannot be withdrawn. You can withdraw any winnings earned by playing games with the bonus amount. This means the bonus itself remains non-withdrawable, but winnings from it are eligible for withdrawal.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings and verify the status of your withdrawal request. If your request fails, the funds will be added to your wallet account within 24 hours. If the funds are not added, contact the care centre for assistance.