KERALA HOMESTAYS
Sharing traditional way of life and its values

Department Of Tourism
GOVERNMENT OF KERALA
August 2006

 





SCHEME AT A GLANCE

Title : Kerala Homestays
Theme :
Create distinctive, authentic and reliable tourist accommodation to share the traditional way of life and its values by encouraging development of quality home-stays contributing to conserve the local cultural and natural heritage while ensuring sustained income to the local population
Target : 1500 classified units with approx. 5000 rooms in 5 years
Investment : Approximately 75 crores by the Home-stay Operators
Government Support :
  • Marketing support under Kerala Tourism Brand
  • Support in Capacity Building through continuous training programmes for the home- stay perators
  • ‘Homestay Operator Support Cell’ for continuous guidance and support
  • Facilitation for getting loans from the financial institutions for the improvement of the existing houses for the conversion into home-stays

Implementation & Management

: Department of Tourism, Govt. of Kerala through DTPCs and community participation
     
     

 

   

1.INTRODUCTION

Tourism is now the largest industry in the world by virtually any economic measures including gross output, value added, employment, capital investment and tax contributions. Governments throughout the world are increasingly recognizing the importance of tourism and are formulating policies conducive for development and promotion of tourism for the socio-economic development of the people and conservation of heritage and environment.

In recent times ‘Tourism’ has emerged as one of the few economic alternatives to develop the economy of Kerala State. It has been recognized as an important sector for the development on account of its potential for generating income and employment. In the context of poor prospects of the manufacturing sector and the severe threats facing agricultural and traditional sectors and the uncertainties facing expatriate employment, tourism is considered as one of the sectors, which can drive Kerala economy to take the State to the pinnacle of socio-economic development.

Kerala is the fastest growing tourist destination in the country with over 4.00 lakhs international and over 60.00 lakhs domestic tourist arrivals per year. The tourism sector in the state attracts about 1000 crores of investment per year and provides employment to over 10.00 lakhs persons. The income to the state from tourism is in the order of Rs. 7700 crores during the year 2005 with a foreign exchange earning of Rs. 1550 crores.

Even though the state has about 50000 rooms for tourist accommodation in different categories, there are only less than 10000 rooms of good quality. Considering the potential and demand, it is estimated that there is a gap of about 5000 quality rooms at present. The additional room requirement for the next 5 years will be another 10000 rooms. If we take the average investment requirement per room for developing a hotel/resort as Rs. 20.00 lakhs per room, the investment requirement in the accommodation sector for the next 5 years will be in the order of Rs. 3000 crores which is very ambitious. It is necessary to find out ways and means of achieving the target in a cheaper way without compromising on the quality.

Kerala has large numbers of well constructed houses in which there are unused rooms for converting into tourist accommodation with minimal improvements including estate bungalows, heritage homes, farm houses, vacant houses owned by NRIs and residents etc. Already many families are coming forward to share their homes with tourists as home-stays and there are some excellent homestays offered to the tourists in the state.

Also, there is increasing recognition of the significant shift away from the predominance of the traditional sun, sand and sea holiday towards more experiential vacations. John King (2002, Journal of Vacation marketing, Vol 8, No. 2,pp 105-108) argues that travel is increasingly about ‘experiences, fulfillment and rejuvenation’ rather than about ‘places and things’. Fortunately Kerala is ideally placed for offering the experiential vacations to the visitors by maintaining the unique identity. The home-stays can offer the unique experience a tourist expects by sharing the traditions and its values and in turn earn sustained additional income and employment to the local people. Not only the host gets to know about their guests it also works vice-versa.

Department of Tourism, Government of Kerala is already implementing a scheme to approve Home-stays in the state through the District Tourism Promotion councils. But the guidelines for the approval and the benefits to the home-stay operators were not clearly defined to make the program a success. Department of Tourism now intends to bring out a new scheme for the Classification of homestays by bringing out clear guidelines on the required facilities, procedures for classification, benefits to operators, benefits to the community and the tourists etc and to encourage the locals for participating in the scheme to increase the room capacity in the state with minimal investment.

   

2.OBJECTIVES OF THE SCHEME

  • To increase the room capacity to accommodate tourists without compromising the quality of facilities, service and traditions through home-stays by introducing classification system for the Home-stay units
  • To help the tourists to have a first hand experience of the rich culture and heritage of the state of Kerala
  • To encourage the locals in earning some a dditional income other than his/her regular income and sustained employment by optimally utilising the infrastructure they have already developed
  • To allow penetrating the benefit of tourism directly to the local population and empowering the common man in promotion of tourism in the state by minimising it’s negative impacts

3.TARGET

  • 1500 classified home-stay units with approximately 5000 rooms in 5 years
4.BENEFITS

Benefits to the Tourism Sector

  • Creation of 5000 quality rooms for tourist accommodation with minimal investment
  • Effective way of cultural exchange and promotion of the traditions and heritage to the tourists
  • Dispersal of the tourism activity into the rural areas and penetration of the benefit of tourism directly to the common man
  • Sustained direct employment to about 7500 persons
  • Investment of about Rs. 75 crores from the local people in tourism

Benefits to the Home-stay operators

  • Earning a dditional income other than his/her regular income and sustained employment
  • Use of Kerala Tourism Brand for marketing
  • Support from the government in Capacity building
  • Facilitation by Government in getting loans from the financial institutions for the improvement of the existing houses for it’s conversion into home-stays

5.ELIGIBILITY FOR PARTICIPATING IN THE SCHEME

  • Individuals or families who own a house of good quality in the state and can spare at least 1 room for tourist accommodation
  • The classification will be given only in those cases where the owner/promoter of the unit along with his/her family is physically residing in the same unit
  • A Police Clearance certificate from Local Station House Officer shall to be submitted along with the application
  • Maximum number of rooms for offering to the tourists shall be limited to 6
  • At least one of the family members should be able to communicate in English
  • The houses in areas of tourism importance will get priority
6.FOLLOW-UP PHASE

Investor Support Cell (ISC)

Post-implementation assistance and monitoring will be one of the key aspects to ensure proper functioning of home-stay operation for support and guidance.

There will be a support system, to provide professional guidance and overall managerial directions to the entrepreneurial units.

Investor Support Cell (ISC) is proposed to be functional under Department of Tourism. The ISC will be able to assist the units by way of

  • Marketing Guidance/Support
  • Technical guidance for continuous improvements
  • Guidance on incentives as applicable from time to time

Capacity Building

Department of Tourism will arrange continuous training programmes for the
home-stay operators and their staff through KITTS, Food Craft Institute etc.

7.PROCEDURE FOR SELECTION

Selection of the home-stays from among the applicants will be done by a committee appointed by Government for the purpose, based on the following criteria;

  • Location of the house
  • Quality of house and surrounding areas in terms of facilities and hygiene for offering to the tourists
  • Access
  • Educational and professional background of the applicant and family
    members
  • Tourist attraction of the area

The committee for classification of Homestays units constituted by Government for the purpose will visit the unit and if found satisfactory with the facilities recommend Department of Tourism for the classification of the unit. The order on classification will be issued by Department of Tourism, Government of Kerala

The committee for the Classification of the home-stays will be constituted district-wise with the following members;

  • District Panchayath President - Chairman
  • Additional Director/Joint Director, Department of Tourism – Member
  • Secretary, District Tourism Promotion Council – Convenor
  • District Officer, Department of Tourism – Member
  • Representative of Food Craft Institute– Member
  • Representative of KHRA– Member
  • Representative of IATO– Member
  • Representative of the Local Body in which the unit is located– Member

There will be a State Level Committee to oversee the implementation of the scheme, to monitor the progress and to intervene in issues, if any. The following members are suggested in the State Level Committee;

  • Principal Secretary (Tourism) – Chairman
  • Director Tourism – Convener
  • Director KITTS– Convener
  • Representative of KHRA– Member
  • Representative of IATO– Member

8.DETAILED GUIDELINES FOR THE CLASSIFICATION/ RECLASSIFICATION OF KERALA HOMESTAY UNITS

  • Classification will be only for operational Homestays
  • Once the unit applies for classification, it has to be ready for inspection by the committee
  • Classification will be valid for 2 years from the date of issue of orders or in case of reclassification from the date of expiry of the last classification provided that the application has been received at least 3 months before the expiry of the last classification
  • The classification for Homestay units will be given only in those cases where the owner/promoter of the unit along with his/her family is physically residing in the same unit
  • A certificate from local authority should be submitted along with the application.
  • A Police Clearance certificate from Local Station House Officer shall to be submitted along with the application
  • All applications for the classification or reclassification must be complete in all respects including application form, application fee, prescribed clearances, NOCs, certificates, checklist etc. The incomplete application is liable to be rejected.
  • The application fee payable for classification or reclassification will be as follows. The Demand Draft may be payable to Director, Department of Tourism, Government of Kerala payable at Thiruvananthapuram. The fee is not refundable in case of rejection of classification or considering for classification in lower classes.

Category of Classification

Classification/Reclassification Fee (in Rs.)

Class A

3000

Class B

2000

Class C

1000

  • In case of dissatisfaction with the decision on the Classification, the unit may appeal to the Principal secretary (Tourism), Government of Kerala within 30 days of receiving the communication regarding classification/reclassification
  • The presence of facilities and services will be evaluated against the checklist and marks-sheet by the Committee. The checklist should be duly filled in and signed on all pages and submitted to Department of Tourism with the application.
  • The classified units are expected to maintain required standards at all times. The Classification committee could inspect the same at any time without previous notice. Any serious deficiencies will be reported to Department of Tourism and department is free to take any action including cancellation of the classification
  • Any deficiencies/rectification pointed out by the committee will have to be complied within stipulated time. Failure to do so will result in rejection of the application.
  • The Committee may recommend a category either higher or lower than the one applied for. In case of higher than the one applied for, the applicant will have to deposit the required fee for the recommended category. However in case of lower category, there will be no refund of extra fee.
  • Any changes in the facilities of the unit shall be reported to Secretary, District Tourism Promotion Council within 30 days.
  • All the classified units shall to submit Form C with passport details to the police station as done by the hotels while accommodating foreign nationals
  • Department of Tourism, Government of Kerala reserves right to modify the guidelines/terms and conditions from time to time.

9.DOCUMENTS TO BE SUBMITTED ALONG WITH THE APPLICATION (IN DUPLICATE)

  • Prescribed application form duly filled in
  • Proof of ownership/lease of the building
  • Location plan showing access to the building from the major roads (need not be scale)
  • Plan and elevation of the existing building
  • Plan and elevation of the building incorporating the proposed alteration, if required, certified by a qualified engineer
  • Photographs of the building, including interiors
  • Police clearance certificate from Local Station House Officer
  • The department has prescribed regulatory conditions to be abided by promoters of classified projects. The promoters should furnish the acceptance of these regulatory conditions in the prescribed form. The regulatory conditions and proforma of acceptance is appended along with the application proforma.
     
   


Annexure-1


Checklist of Facilities

General
 
Necessary license from the local body

N

Clean and hygiene environment

N

Bedrooms, bathrooms, public areas and kitchens serviced daily while there are tourists

N

All floor surface clean and in good repair

N

Safety & Security

N

Guest Rooms
 
Minimum one lettable room and maximum 6 lettable rooms (12 beds) with attached toilets. All rooms to have good ventilation

N

Minimum size of bedroom excluding bathroom 120 sq. ft

N

Air-conditioning

D

A clean change of bed and bath linen daily & between check-in

N

Minimum bed width for single (90cm) and double 120 cms

N

Mattress minimum 10 cm thick - Coir, cotton, foam or spring.

N

Minimum bedding 2 sheets, pillow & case, blanket ( in air-conditioned rooms) , mattress protector/bedcover

N

Sufficient lighting, 1 per bed

N

A 5 AMP earthed power socket

N

A bedside table and drawer

N

A writing surface with sufficient lighting

N

Chairs- Preferable one per bedding

N

Wardrobe with minimum 4 clothes hangers per bedding

N

Shelves or drawer space

N

A wastepaper basket

N

Opaque curtains or screening at all windows

N

Drinking water + 1 glass tumbler per guest

N

A mirror, at least half length (3 feet)

N

A ‘do not disturb’ notice

N

Bathrooms
 
Minimum Size of Bathroom 30 sq.ft

N

Western Type WC

N

1 bath towel and 1 hand towel to be provided per guest

N

One W.C. brush per toilet seat

N

Guest toiletries on request. Minimum 1 new soap / guest

N

A clothes-hook in each bath/ shower room

N

A sanitary bin

N

Each Western WC toilet to have a seat and lid, toilet paper

N

Floors and walls to have non-porous surfaces

N

Hot and cold running water available 24 hours

N

Water saving taps / shower

N

Energy saving lighting

N

Bottled toiletry products

N

Public Areas
 
Telephone facility

N

E-mail service

D

Dining Room with quality furniture

N

Non-plastic Crockery & Glassware

N

Cutlery to be at least stainless steel

N

Kitchens
 
Refrigerator

N

Daily germicidal cleaning of floors

N

Clean utensils

N

All food grade equipment, containers

N

Ventilation system

N

Purified drinking water

N

Garbage to be segregated – wet and dry and disposed/treated

N

   
Note: D = Desirable, N= Necessary.

 


Scoring Sheet

Criteria

Max Marks

Comments

Location

12

Places of tourist attraction 8, Located at scenic place/farm/estate 4

Exterior & surroundings

10

Exterior environment 4/Approach 1 / Landscaping 2/ Exterior lighting 2 / Parking 1

Type of Building

8

Heritage building, Farm houses, Estate bungalows -8, New construction in traditional architecture - 6, Normal RCC structure-4, Old tiled houses without much heritage value -4

Guest Rooms

12

Furniture 6/ Furnishings 2/ Décor 2/ Room facilities & amenities 2

Bathrooms

8

Facilities 2/ Fittings 2/ Linen 2/ Toiletries 2

Public Areas

4

Furniture and Furnishings 2/ Décor 2

Food

6

Traditional cuisine2/ choice of cuisine 2/ food quality 2

Kitchens

6

Cleanliness 2/ State of repair 2/ Food storage 2

Cleanliness

10

Overall impression

Hygiene

10

Overall impression

Safety & Security

4

Public area and room security 2/ signage 2

Communications

2

Phone service 1/ internet access 1

Eco – friendly practices

8

Waste management, recycling, no plastics 4/ Water conservation, Harvesting 1/ pollution control – air, water, sound, light 2/ Alternative energy usage 1

Total

100

 

Class A – 75 and above
Class B – 60-74
Class C – 50 – 59
Not qualified – Less than 50